What actions do I need to take before installing my eSIM plan?

Before installing your eSIM Plan, please ensure you’ve confirmed each of the following points:

1. Your device is connected to stable WiFi.

2. You have updated the software on your device to the most recent release.

3. You have verified that your device is compatible with eSIM. To do this, check out “Guide: Device eSIM compatibility”.

4. Your device must be carrier unlocked. You can find out if your device is carrier unlocked via your device settings (for iOS) or by contacting your current carrier (Android). Your device must be carrier unlocked to use an eSIM plan. More details on this can be found in “Guide: Device eSIM compatibility”.

   1. Reference the Carrier Lock description in your settings to determine your device status.

   2. “No SIM restrictions” means that your device is unlocked.

   3. If you don’t see that message, please contact your current carrier to find out how you can get your device unlocked.

If you accidentally deleted your eSIM, please issue yourself a new eSIM per the instructions here. Since eSIMs are single use and not transferrable, a new one will need to be issued if you have accidentally deleted the eSIM or installed the eSIM on an incorrect device.

If you are running into issues, even after going through the above list, please reach out!